Get Ready for Smarter Texting with these 5 New Platform Features — Switchboard

You asked, we listened - even more new platform features have been added to level up your texting. Check them out!

The best way to reach your audience is simply by texting them. That's why we want to make sure you have the best possible experience sending those texts with the latest and greatest that texting technology has to offer.  We have added five new features to help you continue delivering more effective and personalized digital outreach than ever before:

What's New highlight

Never miss out on new features again! After a release, a purple dot will appear by the Help Menu in your portal. Click on the Help menu to see the Release List describing all the new features.

Redesigned Dashboard

The Switchboard Dashboard has undergone a full redesign!

Quick Navigation features are available on the left side, along with a summary of Account Details.

In the center, users can see important toplines like your Active Opt-Ins (All Opt-Ins minus Opt-Outs), Delivery Rate, Link Click Rate, Unread Message Count, Opt-Ins collected by Keyword & Forms, and overall Opt-in Growth over Time.

In the top left, users will see their Switchboard number & contact card.

Landline Scrubbing 

Clients who have collected their opt-ins on paper or a non-Switchboard based form could unknowingly have landlines in their lists. Now, you can quickly check your lists for only 1 cent/contact to remove any landlines. 

After the landline scrub, you can rest assured that you are not spending money texting contacts who will not receive the message.

Clients can check out this internal Help Center Article to learn more about how to use the feature here: https://app.swboard.io/app/docs/landline

Attach Your Customizable & Shareable Contact Cards to Keywords & Forms with One Click

You can now customize your Switchboard Shareable Contact Card, also known as a .vcf card, in your portal. Head to Tools > Acct Info > Edit Vcard to add a photo, email, webpage, physical address, & social media links. You also can choose whether or not Company name or First & Last Name is the primary contact card field.

Finally, users can now attach the Contact Card to a Keyword or Form text confirmation with a single click instead of downloading & attaching it manually.

To learn more about how to use these features, clients can check out these two internal Help Center Articles: https://app.swboard.io/app/docs/vcf-edit &  https://app.swboard.io/app/docs/attachvcf

Keyword Hyperlinking

This new feature makes it even easier to collect opt-ins from your audience. After you create a Keyword, you have the option to create a hyperlink for that Keyword. You can share this hyperlink anywhere on the web — social media, an email, a blog, on your website, and more!

The Keyword Hyperlink works just like the Keyword QR Code. When a person clicks the hyperlink, it opens an auto-composed text message on their phone. This message auto-populates your Switchboard phone number & the keyword. The person just has to click send to be opted in!

Keep in mind though - the Keyword Hyperlink will only work when your audience clicks it from their mobile device. It is not desktop compatible.

To learn more about how to use feature, clients can check out this internal Help Center Article: https://app.swboard.io/app/docs/opt-ins

Bottom Line

Now that you are up to speed on our new features, it is time to start using them! If you have not started your texting journey yet, sign up and start sending texts today at myswitchboard.com. 

Have additional questions? Reach out to our sales team at sales@myswitchboard.com or text us at 833-245-2534 to discuss how these new features can work for you.